The circle of a relationship, not the chain of command


The family resort at which I have been employed for many years has just closed again after another successful season.  If I were to describe it, I would tell you to picture Kellerman’s from Dirty Dancing,  and that is where I work (sans Patrick Swayze and the watermelons!)

I began working there in 1986 and after leaving and coming back, and leaving and coming back, I have been there consistently for the last 10 years.  A lot has changed in the economy and much has changed in terms of the expectations of guests, but the relationship between staff and management remains the one constant that you can take to the bank.

Creating a work environment that everyone can thrive in is the key to a successful business.  Not only do we put great pride in creating a summer experience for our guests that they will cherish for years to come, but we put the same effort into making the staff experience a summer that they will never forget.  The chain of command still exists, but we are focused on harnessing the positive energy and feedback we get from creating that circle of a relationship and leaving the hierarchy of those chains of command to less fortunate businesses that just don’t get it.

It’s like living a continual episode of Undercover Boss, but we are never under cover.  We embrace our employees and engage them in dialogue. We value their input from a perspective that we may never be fortunate enough to have and make them feel like they are part of the progression. And in turn, we gain the true respect of those summer employees because they not only feel like a part of the process, but they are able to have their own experience within that ever-moving mechanism.

The true value of any business is its employees, and the more energized and interactive they are, the more true success you will obtain from both sides of the work experience.  I truly appreciate everyone I have had the pleasure to have had work with me, not for me, and look forward to many more years of our staff and guest experiences being unparalleled.

6 thoughts on “The circle of a relationship, not the chain of command

  1. ‘I’ve been in the restaurant business for 30 years. On those rare occasions when I have worked with managers, rather than for them…well, I enjoyed my job far more at those times. Far more.

    • That’s the way it should be….especially for people that truly understand the “hospitality” industry….otherwise it quickly becomes the hostility industry. It’s all about the team.

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