People do strange things when they are under stress. In the worst case scenario, their judgement is clouded and their choices are made without the benefit of having time to weigh the pros and cons to be able to formulate an informed decision.
On the odd occasion, people have very good intentions but they have terrible execution. Although they may have a reasonable amount of time to assess a situation, their emotions cloud their abilities to think clearly and they make bad choices. Their objective becomes distorted and they lose sight of the most important part of the predicament with which they are faced. It is a simple human error and one that could be so easily avoided.
Conversation is the backbone of any relationship and honesty is the tissue that protects that backbone. With neither of those things, human affinities will never have the strength to stand on their own. There is much to be said for direct communication. And, even if the exchange of information is uncomfortable, it is a necessary tool to build a strong foundation of trust and understanding.
For the most part, people do mean well. There are moments when they lose themselves in trying desperately to find a solution without first understanding the entirety of the situation. Their concern impairs their objectivity and they believe that they are acting in the best way possible. But sometimes, they just need to take a moment to breathe – to step back and think to themselves “how would I want someone to react if I were in that situation?”. And just maybe that one small step backwards will take them leaps and bounds ahead of where they were.