Hold everyone close

2 Comments

When you work in hospitality, relationships are naturally created with the people you meet. For the brief time they are in your presence, they become an extended part of your circle. You share stories, you share laughs and you create a bond that continues to grow with every visit.

I have had the good fortune of nurturing a relationship that was created with six women who visit the lodge every May. Their connections run deep and they have spent the majority of their lives weaving themselves into the fabric of each other’s reality. I have had the honor of being a part of their lives for two days every May for the last seven years. They are the personification of friendship. They share a sisterhood that is evident and they spent their time at the lodge basking in old memories and creating new ones.

But all of that has changed. One of the ladies called yesterday to tell me their group would not be returning to the lodge. In the few short months since they bid us farewell, one has been diagnosed with terminal liver cancer and one has progressed rapidly into Alzheimer’s Disease. As I sat in stunned silence listening to their friend on the phone, it was all I could do not to burst into tears in my office.

These women were some of the first guests I met when I started my new job at the lodge. They embraced me as if I had been a part of their lives for decades and each one has had an impact on me. I cannot begin to tell you how deeply I feel their pain. I can see all of their faces and can hear the laughter they shared during every visit. I can flash back to taking their group photo on many occasions and cannot begin to express how heavy my heart is as I write this post.

I know the future for these ladies will be forever changed. My sadness drastically pales in comparison to what they will be forced to face and I can only hope they find comfort in their memories. I will always hold on to the times they created some of those memories at the lodge and included me in those moments.

 

A simple hug

7 Comments

I saw the pain in your eyes,

that is why I couldn’t look away.

And the only thing I could think to do,

is give you a hug.

It won’t fix anything,

It doesn’t make things better.

But it does let you know,

beyond a doubt,

that you matter to me

and I will always be there with open arms,

open ears

and broad shoulders.

Your friendship is a part of me now.

And you know I will always be there

whenever you need me.

(image credit)

 

 

I’m not sure when they started knocking, but they’re back

2 Comments

The voices in my head, those distant sounds of characters waiting to develop themselves, have returned. They had been quelled by the busy season at work but they have since insinuated themselves back into my daily life and to say I have missed them would be a gross understatement.

Summer is my busiest time and there have not been many days through any period of June through September I have been able to harness that creativity. I got home from work after a busy Saturday changeover and there they were, ready to speak, and I was ready to listen. God, how I have missed this feeling. I have longed for those voices to speak loudly enough that I could not ignore their persistence. And now here they are, summoning me to join them on the journey they want me to document for them as I write my second book.

And, as much as I love them, my fear of them is what makes this journey so invigorating. They are bold, they have depth and sometimes they scare me. But they are speaking for themselves, willing me to open myself enough to understand their passion and apprehension and have me follow them on their pilgrimage.

This is writing. This is giving in to a force bigger than yourself and allowing the voices to tell you what they want to say. It is not creating a story, it is listening to their story and telling it, for them, in the best way you can.

 

 

Did they grow on me, or did I grow on them?

4 Comments

Twice a year, we have a bus tour company bring a group of seniors to the lodge. Some of the faces are familiar but many are new to us. One particular couple has been to the lodge several times and, each time they come, they have kept to themselves and not engaged with us in a way many others do….until this trip.

When they arrived on Monday, I greeted them by name and welcomed them back to the lodge. I pointed them in the direction of their room and they ambled off to settle into the place they would reside for the next three nights. They came in for the 4:00 pm welcome coffee and cookies, got comfortable in their seats and made little conversation with the others on their tour.

By breakfast the next morning, something had changed. As she made her way into the lodge, her arm found its place around my waist and she let me walk her to the table with our arms around each other. He steered his walker through the door and followed us. I asked if they would like a pot of tea and, for the first time in their past four visits, he actually smiled at me. The tea was delivered, breakfast was ordered and we found ourselves absorbed in a conversation beyond their breakfast preference.

To say I was astounded would be an understatement. The word curmudgeon always sprung to mind when I thought of him but his smile has since changed my mind. I honestly cannot tell you if they grew on me or I grew on them, but my relationship with this couple has grown. They no longer regard me with contempt but embrace me with their smiles and their gratitude.

Perhaps moments like these can change our first impressions. Two people who struck me as being eternally grumpy now present themselves as two people who have had their share of struggles and still face each day with determination. My wish for them is that they continue to rally and I truly hope to be able to greet them by name if they are able to make it to the lodge for another visit.

 

Holding my breath

Leave a comment

Without even realizing it,

I had been holding my breath for you,

wishing nothing but good things

and feeling like my heart would break if yours was burdened.

looking up

Bearing a weight that was not mine to bear,

I kept my chin up,

looking to the stars for a wish,

relying on the divine breaths of the many who watch over us

to watch over you as you slept.

 It was no surprise when my tears fell,

allowing a small fraction of the weight you must have felt

to lift from my shoulders.

 A burden not my own,

but a burden worth bearing, just the same.

 Your struggle is not mine,

but I keep the pace and walk with you,

there to listen when you need an ear,

and there to be an embrace

in the moments you need a hug.

I will continue to hold my breath

until you feel it is okay for you to exhale.

(image credit)

As if no time has passed

Leave a comment

We met in college. When you register for a program specifically geared towards hospitality, you are bound to meet friends who are outgoing and love people and that is exactly what happened. And, although twenty-nine years have gone by since we shared those hallowed hallways and classrooms, their voices still make me feel like it was only a few years ago.

We connected immediately and, for the two years we spent together within those walls, we shared innumerable laughs, a few tears and a great many games of Euchre. If I were hooked up to a polygraph machine, I would have to admit we spent more time playing cards in the cafeteria than we spent in several of our classes and, yet, we somehow managed to graduate with top marks.

As fate would have it, reality began to seep into the happy bubble we had created in college. Marriages, careers and families pulled us in many different directions but we managed to get together on a few rare occasions to catch up and talk about all the wonderful memories we could recall from our college years. These friends became a part of my family and, after almost three decades, I can still pick up the phone and talk to them like I just saw them last week. That is true friendship.

Very rarely do I miss a birthday and, though now it may only be a message through social media, their faces pop into my head when I realize what day it is. I have never forgotten April thirteenth, June third, October twenty-sixth and November seventeenth. Those dates and those people will always have a special place in my heart.

A twenty-minute phone call today reminded me of how much of an impact these people had on my life, and how much they still do. I may not know their children or how they spend their days, but I do know they were and always will be a big part of my life.

Jeff, Tara, Rob, Marc….2020 may be the perfect time for a long-overdue reunion!

 

 

 

The culture of entitlement

6 Comments

Dealing with multi-faceted personalities is a full-time job. And when you work in an industry where you are surrounded by people all day, every day, that job becomes compounded by a plethora of drama, negotiation and, on many occasions, very warped senses of entitlement.

I’ll admit there are days when I feel a little bigger than my britches but I am firmly rooted in the reality in which I know I am replaceable. I am very good at my job but I do not hold any sense of a misguided belief the place where I work would not be able to go on without me.

(image credit)

Sadly, many people do not follow my logic. The culture of entitlement is alive and well and thriving like a bacterial colony in a petri dish. And like any bacteria, entitlement grows, spreads and inevitably infects anything or anyone in its path. Those who feels a sense of comfort in their role may want to keep in mind there are many people who can slip into their shoes and potentially wear them better. A sense of entitlement changes people. It makes them act impulsively and show little regard for those around them. It drives a wedge between the entitled person and the people with whom they share the field of battle and, now, smaller wars are created within the bigger battle.

There is a very narcissistic quality to entitlement and those individuals feel they are more important than others. Their end goal is to feel like they have won and to feel superior to those around them. But all they have done is create a toxic work environment and lose the respect of their coworkers.

I have seen what a sense of entitlement can do to working relationships and to friendships. The pathogen of privilege is destructive and ugly, and it can forever change the relationship you have with those you work with. Be cognizant of others. Realize you are all on the same team. And, no matter how long you have maintained your job, work hard every day to prove you are part of that team and be humbled by the realization that you can be replaced.