Good morning, Joe.

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I have the great fortune of having a good memory. My bosses will reach me in the office through the intercom to give them a phone number rather than look it up because they know I will be able to produce that number from the depths of my mind faster than they can Google it. My memory for numbers also comes in handy when they are buying anything online and I can rattle off the company Visa number without hesitation.

My ability to be able to retain faces and names is one of the things for which I am most grateful. Having been in the hospitality business for the majority of my working life, this gift has served me well. If I have the benefit of meeting a guest face-to-face and hearing their name, that name is locked in the vault of my memory. I make a point of using their name each time I address that person so our interaction feels much more personal for both of us.

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We had a group check into the lodge a few weeks ago and I missed the opportunity to meet the guests upon check in. At breakfast the next day, I made a point of introducing myself to each member of the group and was able to remember every one of them. The fact that I could refer to each of them by name did not go unnoticed. Several mentions were made about my being able to call them by name after such a short time and that level of service was compared to the service at the Ritz Carlton! Although we are a small, family run lodge that distinction made my heart swell with pride.

Hospitality has many synonyms that describe what it is about and the descriptions that ring true for me are welcome, warmth and friendliness. Those are the things I hold closest to me, not only in my job but in my life and I hope to be able to deliver those things for a long time.

 

Dear pen pal….

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The mere mention of the phrase ‘pen pal’ conjures memories of my public school classroom. Our entire class would be given time to compose letters to students in foreign countries and I can still see the younger version of myself with my tongue sticking out as I wrote because I was so focused on writing the perfect letter. There was an inherent joy about crafting a letter and sending it halfway around the world to a complete stranger. And there was a true feeling of elation receiving a letter in the mail in response to the words I had written.

I get to feel that sense of pleasure again. Our community has a wonderful program for local seniors and one of those programs is a pen pal group. Once I found out about this group, I knew I wanted to be a part of it and today I received a brief profile of my new pen pal. She loves reading, cooking, dogs and the same types of music I enjoy. She also enjoys writing. She and I are a match made in Heaven.

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The time went by slowly as I waited for my work day to be over. I had already started writing three different versions of my first letter in my head, eager to introduce myself to my new pen pal. The walk with my dog was abbreviated and dinner was figuratively put on the back burner as I wielded my pen and put it to paper. It took a while for my thoughts to flow from pen to paper since I am so used to plugging away on my keyboard but, after a slight hesitation, the cascade of ideas began to gel into a thoughtful first letter.

For the first time in a long time, I will be stopping at the Post Office to buy stamps. I will put my first letter into an envelope and mail it to my pen pal and I will anxiously await the red flag on my mailbox to let me know that she has written back. To quote Humphrey Bogart in Casablanca, “I think this is the beginning of a beautiful friendship”.

 

 

 

 

I got the message, loud and clear

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We have a scrapbooking group checking in to the lodge this weekend. I’m sure you are wondering why I am sharing this information. Thinking about this group made me pull out the scrapbook I made for my mom’s celebration of life over four years ago.

Part of my healing process was to capture the many parts of my mother that made her so wonderful – her childhood, her marriage to my father, her becoming a mother and her dedication to our family. As I turned each page I had created, adorned with pictures of her infectious smile, I became overwhelmed with emotion. Tears began to slide down my cheeks but I stopped myself from becoming a blubbering mess by remembering all the extraordinary things about my mom and that made my sadness turn into happiness. She was a woman with a big heart who everyone admired and loved.

As I was going through my scrapbook pages, my iPod continued to shuffle songs. Although I was lost in the images of my mother, the song that began to play in the background of my reverie was called “Remember David” by A Flock of Seagulls. David was my dad’s name.

My dad passed away eight years before we lost my mom. He is never far from my thoughts but the raw emotion of my loss is tied more tightly to my mom because it is more fresh in my mind. I got the message loud and clear. I don’t miss my dad any less than I miss my mom. There are days that I take myself back to the minutes before he took his last breath, the seconds I counted between those breaths and the exact moment I knew he was gone. It is a moment I will never forget.

But with the sad moments of his loss come the memories of the life he lived. He was gregarious. He lived life to the fullest. And although he left this world before he should have, he left a huge imprint. He shaped my world and he left his spiritual impression on my brother and my nephews. They all embody the pieces of him he would have wanted to leave behind. They are loving, they are adventurous and they put their family first.

I can only thank my iPod shuffle for reminding me to “Remember David”, not that I will ever forget him. Those subtle reminders make me realize he is never that far away from me and I should make a point of remembering David more often. I miss you, Dad.

 

 

Stuffing all you can into the holidays

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There is much to be said about the joy the holidays bring – or any celebration, for that matter.  Whether it be a birthday, Thanksgiving, Christmas or a reunion, the ease of the conversation, the steady flow of wine, the melodic sound of laughter and the joy of being with a close-knit group of people is unrivaled. There is an undefined comfort level that allows us to become absorbed in the festivities that surround us. The fact that we can gorge ourselves and have an excuse to eat everything in sight with only a few fleeting moments of guilt is sublime.

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The molecules change in the room when family and friends get together for a holiday celebration. There is something intrinsically sacred about holidays and the memories that are created within those moments. Time has a way of strategically obliterating those precious seconds as it marches on at a frantic pace, but our shared memories have a way of stopping that clock, if only for a few moments.

Holidays are a portal. They can freeze time and create a vortex that allows us to travel back and relive certain periods in our lives. The memories wrap themselves around us like a blanket and soothe us with the warmth of the times that have engaged us and truly breathe a bit of life back into our frenzied existence.

Although many holidays have passed and are collecting dust on the books in the library of my mind, watching my brother “float” his dinner in gravy brings back a rush of nostalgia. Sadly, I was unable to be at Thanksgiving dinner this year because I had to work, but I poured enough gravy on my dinner at the lodge to make my brother proud. That is what the holidays are truly about, the personal moments that any other person would find arbitrary but, to me, define my holiday experience.

Embrace your family, enjoy the moments and get stuffed with the memories your family helps to create.  We all have so much to be thankful for. Happy Thanksgiving everyone.

The actual sounds of silence

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I made a bold decision a couple of months ago. I contacted my satellite provider, cancelled my subscription and sealed the deal by sending back my receiver. I had only suspended my service in the past, which resulted in my first finished novel, but I have never gone that extra step to fully end my relationship with my television. If I could catalogue the number of hours I spent mindlessly watching shows that held no interest for me, I would be mortified.

I am a true product of my father. My habitual pattern was to come home from work and immediately turn on the television, as he would do. Perhaps the background noise soothed him from his busy day, but eventually those mindless distractions would lure him from whatever room he was in and he would settle into his chair, randomly flipping through the available channels but never settling on one particular program. I didn’t want to follow in those distinct footsteps.

I am not saying that I do not get lost in the vortex of Netflix or online sporting events from time to time on my computer, but lately my life has revolved much more around the sounds of silence than the overwhelming din of gratuitous television. My post-work hours are spent more on reading and writing than channel surfing through the overwhelming number of anesthetizing broadcasts.

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My Kindle is loaded with new novels. My second book is in the works, my third is more than a promise and my brain is firing on all cylinders. And the moments between reading and writing are destined for the continued quest to become a published author. Those sounds of silence have been loud and clear and have been leading me in a direction I should have been following for a while. And the more I listen, the louder those sounds of silence become.

Take care of me

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Take care of me,

protect my heart

and make me believe in fairy tales.

Love me,

understand my passions

and everything that is a part of me.

Protect me,

especially when I try

to be so tough on the outside.

Embrace me,

knowing

that I just want to be held.

Understand me,

when I want to do things

my way.

Humor me,

when you know my way

may not be the right way.

Laugh at me,

to keep me grounded,

but laugh with me

to keep me sane.

And most of all,

believe in me

because you know

I have the heart of a lion

and I will never give up.