I work in the hospitality industry so it should go without saying that I am a people person. I love interacting with new guests and getting to know them, having a few laughs and making sure they feel at home at the lodge.
There is something very personal about our small resort that allows us to really become friends with our guests. We know them on a first name basis by their first or second day, we know their kids’ names, we get to know where they are from and eventually we remember that they prefer rye toast and how they take their coffee.
It really is like spending a weekend with an extended part of our family. When it comes time to say goodbye, I really am sad to see them leave. Knowing they will be back again slightly eases the sadness but I am glad that I can feel that melancholy feeling because it truly means we have had an authentic effect on each other during their stay.
I know that the long hours pale in comparison to the number of smiles I have seen or the many sounds of laughter that have echoed within the walls of the lodge during their stay. And although it may be another year before we see them again, we are genuine when we say we look forward to having them come back “home” again.